Got Questions?
Frequently Asked
Everything you need to know about planning your journey with Aerionyx Travels. Can't find your answer? Just WhatsApp us.
Do you sell fixed tour packages?+
No. Aerionyx Travels does not sell fixed packages. Every itinerary we create is 100% customized based on your preferences, dates, budget, and travel goals.
How do I start planning my trip with you?+
Simply WhatsApp us at +91 77188 44178 or fill out our Request Itinerary form. Share your destination, approximate dates, group size, and budget — and we will take it from there.
What is your booking and payment process?+
Once you approve the itinerary, we require a partial advance payment to initiate bookings. The balance is paid before departure. Full payment terms will be outlined in your booking confirmation.
How long does it take to receive a custom itinerary?+
We typically send the first draft of your itinerary within 24–48 hours of your consultation. Complex international itineraries may take slightly longer.
Do you handle visa applications?+
Yes, we assist with visa documentation, appointment scheduling, and guidance for most international destinations. Final visa approval rests with the respective embassy.
What happens if I need help during my trip?+
Your dedicated travel expert is available via WhatsApp throughout your journey for real-time assistance, hotel issues, itinerary changes, or any emergencies.
Can you plan trips for large groups and families?+
Absolutely. We specialize in group travel including extended families, family reunions, corporate groups, and incentive travel for up to 100+ people.
Do you offer travel insurance?+
We strongly recommend travel insurance and can guide you to the right policy for your trip. While we do not sell insurance directly, we ensure you are informed of the options.
What is your cancellation and refund policy?+
Cancellation policies vary based on hotels, airlines, and local operators. We provide a full breakdown of cancellation terms before you confirm any booking. Please also refer to our Refund Policy page.
Can you plan last-minute trips?+
Yes, we can handle last-minute bookings depending on availability. WhatsApp us directly and we will do our best to accommodate your request.